Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that Baldinini offers. If you require further assistance, remember you can always contact our Customer Service at firstname.lastname@example.org
It is compulsory to register in order to make an order. Thanks to your registration you will be able to manage your account and receive all Baldinini communications in advance.
If you forgot your password, click on “Forgotten your password” and you’ll receive an e-mail with the instructions to reset your password and choose a new one.
In order to choose the system you are used to, just click on “Size Guide”; it’s a link you’ll find on every product page.
Letter M stands for half a size more. For example, size 37M means 37,5.
All articles and sizes listed on our website are available for purchase; we remind you that even if an item is in your shopping bag another customer can buy it until you haven’t completed your order.
The list of shipping destinations for online orders can be viewed from the homepage, clicking on the top right menu.
It is not possible to combine or change an already existing order.
For information about delivery times, please read our section “Shipping Terms”.
In order to know the cost of your shipment you can simulate an order with the items you’re interested in and check the shipping amount in the shopping card.
It is not possible to change an order address after the order was shipped. Please provide an address where you are available at the moment of delivery, according to our delivery times.
Once the order is shipped you will receive an automatic e-mail with your shipping details and courier tracking number.
In order to know our return policy and to understand how to return an item, please visit our section “Terms and conditions of sale”, where you’ll find the information on returns.
It is not possible to exchange an item with another one: you can return the item you received and proceed with a new order.