CONDITION OF SALE
PRICES
All prices on the website include VAT. For non-European countries, customs fees – to be paid upon reception of the order - are not included in the selling price.
INVOICING
An invoice will be issued for every order.
PAYMENT
Accepted means of payment:
PayPal
Wire transfer
Visa/Mastercard
Your credit card information will be handled directly by Cassa di Risparmio di Cesena (our bank) through the cartasi x-pay service. All information is encrypted by means of the SSL2.0 cryptographic system, which prevents third parties to use these data and which sends information to our bank only.
TIMES AND MEANS OF DELIVERY
Baldinini LTD takes one workday for administrative procedures. Once the order is picked up by the courier, the delivery time changes according to the carrier which is used. On Saturday, Sunday and on bank holidays couriers do not circulate.
For orders paid by wire transfer, delivery times must be calculated starting from the day of the actual reception of the payment on our bank account.
Delivery times:
Shipments in Italy max 4 workdays
Shipments in Europe max 7 workdays
Worldwide shipments max 15 workdays
RETURN POLICY
According to article number 5, legislative decree 185/1999, Customers have the right to withdraw from the purchase contract for any reason, without having to provide explanation and with no penalty, except for what is mentioned in the paragraphs below.
In order to assert their will to return items, Customers must ship back items by 14 days from the date of reception of their online order, together with a Return Form, filled in in all of its parts (<a href="http://www.baldinini-shop.com/media/wysiwyg//moduli_reso/Modulo_Reso_ENG_new.pdf">download the Return Form here</a>). Any returned items arriving without their Return Form will not be accepted.
Returned items must be shipped to the following address:
Baldinini Resi Online
Via Rio Salto I
47030 San Mauro Pascoli (FC)
Italy
For further information, the e-mail address of our Customer Care is shopping@baldinini.it .
All transport risks and costs related to the goods return will be covered by Customers.
Returned goods must be intact, complete of all their parts and in their original packages (envelopes or boxes), with no sign of wear or dirt.
The return right is bound to these conditions:
* goods must be intact and and returned in their original packages, complete of all its parts;
* shipping fees for returns are at the Customer’s expenses; neither shipping fees nor additional expenses will be refunded to the Customer;
* shipment of returned goods is under the full responsibility of Customers, until reception in our premises;
* in case of damaging/theft/loss of returned goods during transport, Customers will be notified about the problem (within 5 days from reception of the goods in our premises), so they can file a complaint against the courier and obtain the refund of the goods (if inserted in an insured shipment); in this case we will place the product at Customer’s disposal, cancelling the request of return;
* upon its arrival to our premises, items will be checked to assess any damages or tampering which are not to be ascribed to transport. If the original package is damaged, Baldinini Ltd will keep a percentage (maximum 10%) from the refund, as a contribution for packaging fees.
Except for packaging fees for damages to the original package, Baldinini Ltd will refund the whole amount of returned goods (with the exception of shipping costs), within 14 days from the arrival of goods to its premises, refunding the amount on credit card, PayPal account or through wire transfer. In this case, Customers will have to communicate their bank details (including IBAN code) in order to receive the refund.
The right to return ceases if the goods are not intact, in case Baldinini Ltd assesses:
* the inconsiderate use of the goods which tampered with their integrity;
* the lack of fundamental parts of the product;
* the damaging of the product for reason which are not linked to shipment.
If the right to return ceases, goods will be held at Baldinini Ltd’s premises, at the Customers’ disposal for picking up at their expenses.
