WHAT CAN I DO IF I FORGOT MY PASSWORD?
If you forgot your password, click on “Forgotten your password” and you’ll receive an e-mail with the instructions to reset your password and choose a new one.
WHAT ARE THE ADVANTAGES OF HAVING A BALDININI ACCOUNT?
Thanks to your registration you will be able to place future orders faster, manage your account and receive all Baldinini communications in advance. Moreover, you will join the GBLovers community and cherish dedicated offers.
DO I HAVE TO REGISTER IN ORDER TO MAKE AN ORDER?
It is compulsory to register in order to make an order. Thanks to your registration you will be able to manage your account and receive all Baldinini communications in advance.
WHICH SIZE SHALL I ORDER?
Our "Size Guide", found on every product page, will help you select the measurement system you are used to. If you need further help, please feel free to contact our customer support at email@example.com
WHAT DOES THE LETTER M CLOSE TO A SIZE NUMBER MEAN?
Letter M stands for half a size more. For example, size 37M means 37,5.
CAN I CHANGE AN EXISTING ORDER?
It is not possible to combine or change an already existing order.
DO YOU SHIP ONLINE ORDERS TO MY COUNTRY?
The list of shipping destinations for online orders can be viewed from the homepage, clicking on the top right menu.
WHEN WILL I RECEIVE MY ORDER?
For information about delivery times, please read our section “Shipping Terms”.
CAN I TRACK THE SHIPMENT OF MY ORDER?
Once the order is shipped you will receive an automatic e-mail with your shipping details and courier tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team at firstname.lastname@example.org and we will assist you further.
CAN I CHANGE THE SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?
It is not possible to change an order address after the order was shipped. Please provide an address where you are available at the moment of delivery, according to our delivery times.
WHAT IS THE COST OF SHIPMENT?
In order to know the cost of your shipment you can simulate an order with the items you’re interested in and check the shipping amount in the shopping cart.
HOW CAN I RETURN AN ITEM?
In order to know our return policy and to understand how to return an item, please visit our section “Terms and conditions of sale”, where you’ll find the information on returns.
CAN I MAKE AN EXCHANGE?
It is not possible to exchange an item with another one: you can return the item you received and proceed with a new order.
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