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FAQ

Do you need help?

Browse our answers to the most asked questions!

Account

If you forgot your password, click on “Forgotten your password” and you’ll receive an e-mail with the instructions to reset your password and choose a new one.

Thanks to your registration you will be able to place future orders faster, manage your account and receive all Baldinini communications in advance. Moreover, you will join the GBLovers community and cherish dedicated offers.

It is compulsory to register in order to make an order. Thanks to your registration you will be able to manage your account and receive all Baldinini communications in advance.

PRODUCT AND SIZING

Our "Size Guide", found on every product page, will help you select the measurement system you are used to. If you need further help, please feel free to contact our customer support at shopping@baldinini.it

Letter M stands for half a size more. For example, size 37M means 37,5.

ORDERS

It is not possible to combine or change an already existing order.

Shipping

The list of shipping destinations for online orders can be viewed from the homepage, clicking on the top right menu.

For information about delivery times, please read our section “Shipping Terms”.

Once the order is shipped you will receive an automatic e-mail with your shipping details and courier tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team at shopping@baldinini.it and we will assist you further.

It is not possible to change an order address after the order was shipped. Please provide an address where you are available at the moment of delivery, according to our delivery times.

In order to know the cost of your shipment you can simulate an order with the items you’re interested in and check the shipping amount in the shopping cart.

RETURNS

In order to know our return policy and to understand how to return an item, please visit our section “Terms and conditions of sale”, where you’ll find the information on returns.

It is not possible to exchange an item with another one: you can return the item you received and proceed with a new order.

We like to listen to our customers. For any information you may need on products, returns and shipments, please contact us. Baldinini srl, It vat nr. 01727100404