FAQ

If you forgot your password, click on "Forgotten your password" and you’ll receive an e-mail with the instructions to reset your password and choose a new one.

Thanks to your registration you will be able to place future orders faster, manage your account and receive all Baldinini communications in advance.

To create a new account, you can click on 'Register' and fill in all the fields with your personal information.

We recommend that you register in order to complete your order.
A Baldinini account makes it easier and faster to place and view an order. Your address details will automatically be filled in at checkout and you will be able to view your orders directly on your personal profile.

Our "Size Guide", found on every product page, will help you select the measurement system you are used to. If you need further help, please feel free to contact our customer support at shopping@baldinini.it

Confirmed and fulfilled orders cannot be modified or cancelled. However, if the goods have not yet been shipped, a request for modification can be made to Customer Service via the email address shopping@baldinini.it, which will verify the feasibility.

The list of shipping destinations for online orders can be viewed from the homepage, clicking on the top right menu.

For information about delivery times, please read our section “Shipping Terms”.

Once the order is shipped you will receive an automatic e-mail with your shipping details and courier tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team at shopping@baldinini.it and we will assist you further.

If your order has already been confirmed, please contact our customer service at shopping@baldinini.it, who will check if it is possible to change the shipping address. Please note that it is not possible to redirect orders after shipment: please provide an address where you can be reached at the time of delivery according to the delivery times specified.
If you find any errors in the data provided, please contact our customer service.

In order to know the cost of your shipment you can simulate an order with the items you’re interested in and check the shipping amount in the shopping cart.

In order to know our return policy and to understand how to return an item, please visit our section “Terms and conditions of sale”, where you’ll find the information on returns.

To learn about our exchange policy, we kindly invite you to visit the "Shipping, Changes and Returns" section: we will collect the item directly from your home at a cost of €10,00, a measure designed to reduce waste and promote more mindful purchases.